Shipping Policy
This Shipping Policy applies only to orders delivered within India.
Order Processing Time
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All orders are processed and dispatched from our warehouse within 1–2 business days.
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Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Timelines
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Delhi NCR: 2–3 business days after dispatch
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Other States: 3–7 business days after dispatch
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Remote / Out-of-Service Areas: Delivery timelines may be longer depending on courier partner serviceability
Note: Delivery timelines are estimates and may vary due to factors beyond our control such as courier delays, weather conditions, festive seasons, strikes, or natural disruptions.
Delivery Locations
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We deliver across India to all serviceable pin codes through trusted courier partners.
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We currently do not deliver to P.O. Boxes, APO/FPO military addresses, or international destinations.
Delivery Charges
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Shipping charges depend on the delivery location and order value.
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Exact delivery charges (if applicable) will be displayed at checkout before payment.
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Occasionally, we may offer free shipping promotions, which will be clearly mentioned on our website banners or offers.
Order Tracking
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Once your order is dispatched, you will receive tracking details via email and/or SMS.
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You can track your shipment using the courier partner’s website or by contacting our support team.
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If you do not receive tracking details within 48 hours of order confirmation, please contact us at support@premakart.in.
Delivery Attempts & Failed Deliveries
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Our courier partners will attempt delivery 2–3 times at the provided shipping address.
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If delivery fails due to incorrect or incomplete address, customer unavailability, or refusal to accept the parcel:
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The shipment will be returned to us.
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For prepaid orders, re-shipping may be arranged at the customer’s cost. If the customer does not agree, the order value may be forfeited at the discretion of Prema Enterprises.
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For COD orders, repeated delivery failures may result in restriction of COD service for future orders.
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Our Courier Partners
We ship using reliable logistics providers including DTDC, Blue Dart, Delhivery, Xpressbees, Ekart, Shadowfax, India Post, and ATS. Courier selection depends on location and serviceability.
On Delivery
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Please inspect the package before accepting delivery.
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If the parcel appears damaged, tampered, or incomplete:
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Refuse delivery or accept it with a remark as “Damaged”, and contact our support team on the same day.
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Once delivery is accepted without remarks, claims for damage or shortage may not be entertained.
Bank Holidays & Non-Working Days
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Orders are not shipped or delivered on Sundays or public/bank holidays.
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Such orders will be processed on the next business day.
Company Details
Prema Enterprises
Krishan Vihar, Delhi – 110075
📧 Email: support@premakart.in
🕒 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM